Philosophy

Effective workflow design produces big payoffs in increased staff productivity, knowledge, loyalty, and contribution when it is applied to high value work and the right business problem.

Organizations traditionally compartmentalize themselves into silo operations, assigning processes to a department or unit. For example, the Purchasing Department makes purchases, the Human Resources Department recruits people, and the Facilities Department maintains buildings and grounds. Instinctively we know better than to believe that these processes are contained within these silos.

Case in point, how quickly supplies are acquired and maintenance contracts are executed affects how well buildings are cleaned and maintained, which affects the impression of a potential recruit when they visit your location for the first time.

The major advantage to using Workflow’s whole-system, people-focused approach is that people know how the work is actually done, and they often know a better way of doing it. Examining the whole system allows them to see the relations among things as well as root causes, and creates the right environment in which they can design a better way of working.