Best Practices

Workflow Dynamics incorporates best practices into our IDEAS® discipline to ensure that wholistic solutions are designed and implemented each and every time. We’ve blended the best of Lean, Total Quality Management, Six Sigma and Baldrige into IDEAS®. Lean thinking eliminates waste, TQM supplies the tools for customer-focus and quality, Six Sigma contributes to our 5-step discipline and Baldrige provides the criteria for a wholistic view of performance.

Participatory design aims to go beyond technical design to address organizational issues and create shared understanding and knowledge among the individuals who do the work. We engage all participants to look at their current reality and plan how to improve it.

The Human Interaction Model is a customer focused process model. It allows us to look at why people do things and how they carry them out, and places focus on what the customer really wants.

In workflow mapping, each interaction is visually represented by a human interaction loop. The interdependencies among interactions are represented by links drawn between the interaction loops.

Information about the interactions are indicated on the maps using symbols that have been designed to function within the framework of the Baldrige Criteria for Performance Excellence. The Criteria are also used during redesign of the workflow.

As the redesigned map takes shape, roles, accountabilities, business rules, competencies, tools and other attributes of the new process management system are defined.